1. What information does SQL collect from our Website?
SQL collects information through our Website at several points. The following information about visitors is used for statistical and site development purposes and does not identify the individual user:
- Number of users and country of origin;
- Date and time of visit;
- Information downloaded;
- Number of pages viewed;
- Traffic source and patterns.
This is anonymous statistical data and no attempt will be made to identify users or their browsing activities. This data is used to evaluate the performance of the Website and to improve the content we display to our visitors.
2. What personal information does SQL collect from you and why?
When you or your business applies for a credit account, places orders, or otherwise deals with us, we may collect personal information about individuals including:
Contact persons and authorised representatives:
- Name, position, and contact details (phone, email)
- Communication preferences
Directors and proprietors (for credit applications):
- Full name and date of birth
- Residential address
- Driver’s licence or other identification details
Guarantors:
- Full name and date of birth
- Residential address
- Financial position (where relevant to guarantee capacity)
Purpose: To verify identity; to assess creditworthiness; to establish and manage credit accounts; to contact you regarding orders and account queries; to enforce guarantees; to recover debts; to comply with our obligations under the Personal Property Securities Act 2009 (Cth); and to obtain and maintain trade credit insurance.
We also collect business and corporate information (such as company name, ABN, ACN, financial statements, and trade references) which is not personal information under the Privacy Act but is necessary for our credit assessment and account management processes.
If you choose not to provide the requested personal information, this may limit our ability to assess your credit application, supply products to you, or contact you regarding your account.
3. How is information collected and held?
Information is collected from you when you:
- Submit a credit application or guarantee;
- Place an order for products;
- Contact us through the Website, by phone, or by email;
- Visit our premises or attend site deliveries;
- Sign up to receive product information or updates.
4. Who does SQL disclose personal information to?
SQL may disclose your personal information to third parties to fulfil the above purposes, including:
Credit reporting bodies: We may disclose information to credit reporting bodies to obtain credit reports about you, and we may disclose default information if you fail to meet your payment obligations.
Trade credit insurers: We may disclose information to our trade credit insurer to obtain or maintain credit insurance over your account.
Debt collection agencies: If your account becomes overdue, we may disclose information to debt collection agencies to recover outstanding amounts.
Related entities: We may disclose information to our related entities, including Australian Agricultural Minerals Pty Ltd and North Queensland Lime Pty Ltd, due to shared resources, systems, and processes.
Professional advisers: We may disclose information to our lawyers, accountants, and other professional advisers.
Service providers: We may disclose information to logistics and freight providers, IT service providers, and website hosting providers.
Government agencies: We may disclose information as required or authorised by law.
SQL will not sell personal information to third parties. We require all third parties to treat your personal information in accordance with the law and in accordance with our instructions and the purpose for which the information was collected from you.
5. How does SQL protect personal information?
Access to your personal information is limited to those parties within SQL who require legitimate access to it.
We take reasonable precautions to protect your personal information against misuse, interference, and unauthorised disclosure, comprising information technology security processes (including firewalls and password-protected systems), secure document storage, and confidentiality agreements.
While we take all reasonable steps to protect personal information, we exclude all liability for the consequences of any unauthorised access, use, or disclosure of personal information to the maximum extent permitted under law.
6. How can you access, update, correct, or seek deletion of your personal information?
Should you wish to access, review, or make any corrections or updates to your personal information held by us, you can do so at any time by contacting us via the details in the Contact Us section below.
You may also request the deletion or removal of your personal information in certain circumstances. If requested by you to do so, we will delete your personal information to the maximum extent technically practical, subject to any legal obligations requiring us to retain records.
We may need to request information from you as a security measure to confirm your identity before acting on any requests. There will not usually be any cost associated with a request, however if your request is repetitive or excessive, we may charge a reasonable fee.
7. How long do we keep your personal information?
We will only retain your personal information for as long as needed to fulfil the purposes for which we collected it, including for the purpose of fulfilling any legal, accounting, or reporting requirements.
Credit application and transaction records are typically retained for a minimum of seven years after the end of the customer relationship to comply with taxation and corporate record-keeping requirements.
8. Third party links
Where third party links are included on the Website, please be aware this policy does not apply to any third party websites and we do not control these sites. If you visit any third party sites, we recommend you familiarise yourself with the applicable privacy policy.
9. How do you make a complaint?
If you have any concerns about the way in which your personal information has been collected, held, used, or disclosed by us, you may contact us at the details in the Contact Us section below.
We will review your query or complaint, investigate, and provide you with our response as soon as practical. We will endeavour to deal with all queries or complaints within 30 days.
Alternatively, or in addition, you can contact the Office of the Australian Information Commissioner – see information at https://oaic.gov.au.
10. Contact Us
Should you wish to contact us for any reason regarding personal information or this policy, you can contact us:
By phone: (07) 4667 4178
By email: accounts@sqlime.com
By post: Privacy Officer
South Queensland Lime Pty Ltd
550 Cement Mills Road
Gore, Queensland 4352
Cookies Policy
The SQL Website uses cookies that are necessary for the functionality of our website and to improve your experience. Cookies are small text files that are used to store anonymised information on your browser such as Internet Protocol (IP) and device ID.
Our Website uses the following cookies:
Necessary cookies – Required for the operation of the Website.
Performance cookies – Allow for personalised content and preferences.
Analytical cookies – Provide visitor information and insights that assist in improving the user experience on our Website.
Most browsers allow you to refuse to accept cookies and you can withdraw consent at any time by managing your browser settings. Disabling cookies may affect the functionality of the Website.
